Frequently Asked Questions

Everything you need to know about shopping with Portal Games.

What is the standard shipping timeframe?

We offer standard shipping within 3-5 business days. Express shipping options are available at checkout for those who need their fashion fix sooner.

What is your return policy for apparel?

We offer a 30-day return policy on all unworn items with original tags attached. Simply use our online portal to generate a return shipping label.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor its progress.

Are your materials sustainably sourced?

Portal Games is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester as part of our sustainability roadmap.